Shipping policy
Local Hong Kong Free Shipping
Free shipping option is exclusive for local Hong Kong customers. Package will be delivered to home or office mail box by Hong Kong Local Post. Tracking service is unavailable and usually requires 3-7 business days for delivery. If the package is too large for the mail box, a mail collection notification card will be placed inside the mailbox with instructions to pick up the package.
Local Hong Kong Express Shipping
Express option is provided by SF Express. Delivery address can be setup with home/office address, SF Business Stations, SF Stores and SF Lockers. SF Express usually delivers within 1-2 business days with tracking service available starting at HKD $30
International Shipping Cost
International shipping cost depends on delivery location, package weight and service option. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.
International Shipping Time
Delivery time could take longer than expected under the pressure of COVID19. Certain international delivery option has been limited and affected due to new Omicron variant. Standard shipment from Hong Kong are usually handed off to your local mail carrier once it arrives in the destination country.
Delivery typically takes 7-21 business days to reach international destinations. To get an estimate, please add your selected items to your shopping cart, and enter your shipping address in the checkout page. Estimations are provided by Hong Kong Post and we recommend customers to use it for reference only.
Vat & Duties
Some countries apply duties or VAT on shipments received from Hong Kong. You are responsible for any such extra taxes or fees your government applies to get the package delivered. The process is random and is in the control of your countries' officials and mail systems.
Production
All products are made to order as they can be personalised with your choice of name and number. Products requires minimum 10-14 days to prepare from order. Some on sale products are available for immediate shipping. Further details can be seen in product descriptions.