Refund policy

Product Notice

  • Colour of the displayed product might be different from the actual product
  • Due to the printing technique, the printing of the front and back side will not be able to align perfectly. We will not provide any refund or exchange for this matter
  • Due to the nature of the material, colour expression may be slightly uneven during the printing process. We will not provide any refund or exchange for this matter

The Compensation Clause on e-Express Service


Due to airlines' substantial reduction in flight frequencies arising from the COVID-19 pandemic, overseas postal administrations also notify Hongkong Post that normal delivery standards cannot be guaranteed as severe delays are expected in processing inbound mail. As such, e-Express items posted on or after 9 March 2020 would not be considered as a total loss even if the delivery status* is not yet displayed on the websites within two months from the date of posting, taking into account the above special circumstances.

On the other hand, in view of the easing of the epidemic and the gradual restoration of air transportation and postal operations in various regions, to balance the interests of senders and simplify the compensation procedures, after review, e-Express items posted on or after 26 April 2021 without delivery status* displayed on the websites within two months from the date of posting will be considered a total loss.

False or Defect Orders


If you receive a false or defect order, you must send us an email so we can follow up on your case. This also applies if you want to change your address of delivery. Project.Mozi.Football reserves all rights for final decision

Return

We do not take any returns because the product is made specially for you and your Phone & AirPods

Rewards