I am disappointed with the outcome of this, even while contacting the seller, they are telling me that it has been delivered and not replying to any of my emails or or inquiries. If I could put 0 stars I would
Hi Joseph,
We're truly sorry to hear about your experience and for missing your earlier emails — that was not our intention. We've provided you with an updated tracking link and details, and according to the latest information, your package departed for its destination on June 11th.
We completely understand your frustration with the delay. Unfortunately, in some cases, international shipments can be held by customs for extended periods, which is beyond our control. That said, we've already submitted an investigation request with the courier and will continue to monitor the situation closely on your behalf.
Thank you for your patience, and we’re here to support you until this is resolved.